Returns & Refund Policy

Overview

At HueWallArt.shop, customer satisfaction is important to us. If you are not fully satisfied with your purchase, eligible items may be returned or exchanged within 30 days of delivery, subject to the conditions outlined below.

1. Eligibility for Returns

1.1 Return Requirements

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging, accessories, and any included hardware.

  • Be accompanied by valid proof of purchase, such as an order confirmation or receipt.

  • Not be customized beyond the standard options available on the product page.

2. Return Procedure

2.1 Request Approval

Before returning any item, you must contact us at contact@huewallart.shop to request authorization.

2.2 Return Instructions

Once approved, you will receive:

  • A prepaid return shipping label.

  • Instructions for secure packaging.

  • A Return Authorization Number (RA#), which must be clearly displayed on the parcel.

Returns sent without prior approval will not be accepted or processed.

3. Damaged or Incorrect Items

3.1 Reporting Issues

If your order arrives damaged, incorrect, or incomplete (including missing hardware), please contact us promptly with relevant details.

3.2 Resolution

We will assess the issue and arrange an appropriate resolution, which may include a replacement, exchange, or refund.

4. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products (including items with added text or images).

  • Clearance or final sale items.

  • Products damaged after delivery due to misuse, improper handling, or normal wear.

5. Exchanges

5.1 Exchange Process

To exchange an item, you must first complete the return process for the original product. A new order should then be placed separately.

5.2 Credit Application

If your return is approved, any eligible refund may be used toward your new purchase.

6. Refunds

6.1 Inspection Process

Returned items are inspected within approximately 3–5 business days after arrival.

6.2 Refund Timeline

If approved, refunds are issued to the original payment method within 5–7 business days. Additional processing time of 3–10 business days may apply depending on your bank or payment provider.

7. Contact Information

For any return or refund enquiries, please contact us:

Store: HueWallArt.shop
Email: contact@huewallart.shop
Phone: +44 7505718946
Address: 82 Middlemuir Rd, Inverurie, AB51 4RG, United Kingdom